PetBuddy🤖
Using the AI bot
Best photo angles, what to describe, when to take a follow-up shot, and why the bot won't give you a diagnosis.
Quick answers, troubleshooting steps, and a direct line to a real human who actually reads the email.
Something crashed, froze, or just behaved weirdly? Tell us what happened.
Email bug report →Refunds, cancellations, plan changes, or receipts.
Email billing →Feature requests, feedback, partnerships, or just a hello.
Email support →PetBuddy is a triage tool, not an emergency service. If your pet is bleeding heavily, struggling to breathe, unresponsive, or in obvious pain — call your veterinarian or the nearest emergency animal clinic immediately. In the US, you can also reach the ASPCA Animal Poison Control Center at (888) 426-4435.
Best photo angles, what to describe, when to take a follow-up shot, and why the bot won't give you a diagnosis.
How to scan, what the 0–100 scores mean, and what to do when a result looks wrong.
Adding records, attaching documents, sharing the timeline with your vet, and importing from email.
How the playlists work, choosing tracks for cats vs. dogs, and tips for thunderstorms and car rides.
Creating, editing, and deleting pet profiles. Switching pets. Closing your account.
What we collect, what we don't, and how to export or delete everything.
Try a second photo with better lighting, get closer to the area you're worried about, and add a short description of what's going on (when it started, what your pet was doing). The bot does best when it has both visual and behavioral context.
If you're still unsure, send the conversation to your vet — every chat saves to your pet's history and can be shared in one tap.
Because it would be both unsafe and illegal for an app to diagnose a medical condition. PetBuddy is a triage tool — it tells you how urgent something looks and whether a vet visit is worth it. Only a licensed veterinarian can diagnose your pet.
Scans rely on the photo plus your pet's profile (species, breed, age). Make sure the profile is accurate — a Yorkie and a Lab will get different toy-safety scores for the same chew. Also try scanning the product label or barcode straight-on for the best read.
If you still think the score is off, email us at petbuddy.ios@gmail.com with the scan ID (in the scan detail page) and we'll review it.
Subscriptions are billed through the App Store. To cancel: open Settings → [your name] → Subscriptions → PetBuddy → Cancel Subscription. You'll keep premium access until the end of the current period. We can't cancel for you because Apple is the merchant of record.
Same answer — Apple owns the refund process for App Store purchases. Open reportaproblem.apple.com, sign in with your Apple ID, find the PetBuddy charge, and request a refund. Apple usually responds within 48 hours.
If you hit a wall with Apple, email us and we'll do what we can to help.
In the app: Settings → Account → Delete account. This removes your account, all pet profiles, photos, AI conversations, and stored records within 30 days. Or email petbuddy.ios@gmail.com and we'll handle it for you.
First try the usual: force-quit the app (swipe up from the bottom and flick PetBuddy off the top), then re-open. If that doesn't fix it, restart your iPhone. Still crashing? Email us with your iPhone model and iOS version and we'll dig in.
Not yet — PetBuddy is iOS-only for now. Android is on the roadmap. Drop a note in the App Store reviews or email us so we can prioritize based on demand.
Yes. Open your pet's profile, tap Share with vet, and PetBuddy generates a clean PDF of all stored records — vaccinations, prescriptions, recent AI assessments, and scanner history. Email it or AirDrop it on the spot.
If you signed in with the same account on the new device, your data should restore automatically when you open the app. If it doesn't, email petbuddy.ios@gmail.com with the email tied to your account and we'll look up the backup.